How to return goods in the UK: 30 days for faults, 14 days for online orders, and chargeback when the shop says no
The law gives you 30 days to reject faulty goods for a full refund and 14 days to cancel an online order without giving a reason. For the first six months the retailer must prove the fault was not there at purchase. If the shop refuses, the bank pays: Section 75 on credit cards from £100 to £30,000 and chargeback within 120 days on debit cards. A step-by-step guide.
18 September 2026
