The hotel never returned your deposit: where 'back in three days' is normal, where it is theft — and how to recover your £100-300
A classic story: on top of the room rate they take a deposit at check-in, promise at checkout that it will be 'back on your card in three days' — and the money never arrives. Sometimes it is an ordinary bank hold that never went anywhere. Sometimes it is your money being kept — and there are remedies: a written complaint, a chargeback within 120 days, Section 75 for credit cards, and the small claims court. Here is how to tell one from the other, step by step.
Two-thirds of UK fraud comes from abroad. How to get your money back from the bank: 5 business days and an £85,000 cap
On 24 September the Home Office announced an agreement with Cambodia against scam centres: more than two-thirds of the fraud affecting the UK originates overseas. ONS figures for the year to March 2026 show 3.8 million victims, up 10% on the year before. Here is where to report after 4 December 2025, and how mandatory bank reimbursement works: 13 months to claim, 5 business days to pay, an excess of up to £100 and an £85,000 cap.