Money abroad
A dispute at the currency exchange: short-changed, wrong rate, no receipt — who to call and how to get your money back
A follow-up to our exchange bureau catalogue — the instruction manual for when things go wrong: notes missing from the bundle, the rate on the receipt not matching the board, the receipt that 'ran out', or a counterfeit note among your cash. Scenario by scenario: what can only be fixed at the counter, which number to dial (the consumer helpline, 0808 223 1133), when to involve the police, and how to finish the job with a formal complaint and a small claim.
Currency exchange bureaux in the UK: where the fee hides behind '0% commission', how to check any bureau in a minute — and our verified catalogue
'Best rate in London, 0% commission' is the sign people lose money at most often. Here is how bureaux actually earn, which tricks turn an attractive rate into minus 10%, how to check any outlet against government registers in a minute — and the first level of our catalogue: chains verified against the registers, with banks and the Post Office in a separate list. This is how the 'ONLYWAY.NEWS verified' mark works.
Changing money and sending it abroad from Britain: where the cost hides and what to check
The fee is not the biggest cost — the real money goes into a spread nobody displays. How to work out what an exchange truly costs, why you should never be billed in pounds abroad, why non-bank services carry no FSCS protection, and the honest position on transfers to Russia and Belarus.