A guarantee does not cancel your legal rights

A manufacturer's guarantee does not replace your legal rights — it is on top of them. Section 30 of the Consumer Rights Act 2015 makes this clear.

A guarantee is enforceable

If a seller or manufacturer gives a guarantee, it takes effect as a contractual obligation of whoever gave it, from the time the goods are delivered (s30(3)). The promises in the guarantee and its advertising can be enforced on the terms stated.

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Your statutory rights are separate and stronger

The law requires the guarantee to say that the consumer has statutory rights and that the guarantee does not affect them (s30(4)). Those rights are against the seller (who you bought from) and apply whether or not there is a guarantee: goods must be of satisfactory quality, as described, and fit for purpose.

What this means in practice

• A guarantee may give more than the law (for example free repairs for several years) — use it.
• But if a guarantee is refused or its terms are poor, you still have your statutory right to go to the seller over a fault.
• Wording like 'guarantee does not apply' does not cancel your legal rights.

What to do

1. Decide which is better for the specific fault — the guarantee or your statutory rights.
2. Use statutory rights against the seller; use the guarantee against whoever gave it (often the maker).
3. Keep the receipt, guarantee and any correspondence.

Source: section 30 of the Consumer Rights Act 2015. Checked 26 October 2026.