Phone theft collapses in London: Westminster down 46%, the West End halved — and what to do in the first minutes if yours is snatched

A phone snatched out of your hand has been the defining London fear for new arrivals for years. The Metropolitan Police figures for the past year say the opposite for the first time — and show which boroughs got safer.

How far has phone theft fallen in London?

In the twelve months to May 2026 there were 14,000 fewer thefts and robberies involving phones across London. Between January and May 2026 the fall was 20.6%, or 6,700 offences. In Westminster phone theft dropped 45.8% — nearly 4,500 phones that would have been stolen a year earlier stayed with their owners. In the West End the fall is around 50%.

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Which London boroughs saw the biggest drop in neighbourhood crime?

In the twelve months to June 2026 neighbourhood crime across the city fell 14%, or 35,000 offences. By borough:

• Westminster — down 36%
• Waltham Forest — down 26%
• Camden — down 25%, some 3,500 offences
• Kensington and Chelsea — down 23%
• Hammersmith and Fulham — down 20%
• Islington — down 20%

By offence: theft from the person down 23%, or 23,311 offences; personal robbery down 11%, or 2,943; vehicle offences down 9%, or 8,737. Knife crime is down 17%, and murders in 2025 were at their lowest in over a decade.

Why has stealing phones stopped paying?

Because a stolen phone has become hard to switch back on. The Met and Apple have agreed to share identifiers of stolen devices, which lets them track handsets and see where they travel. Commissioner Sir Mark Rowley puts it simply: if stolen phones cannot be reactivated, their value collapses, and so does the incentive to steal them. Early data shows a significant share of stolen handsets were never successfully reactivated.

How many people have been arrested?

A single four-week operation produced 248 arrests and 770 recovered phones. In a separate organised-crime case 32 people were arrested and twenty charged, with more than a thousand phones and 200 laptops seized. Three handlers pleaded guilty: around 40,000 stolen devices passed through them to China in 2024 and 2025.

What to do the moment your phone is snatched

First, report it and get a crime reference number — without one your insurer will not engage. Dial 999 if the attack is happening or force is used, and 101 or the Met's online form once it is over. Second, open Find My on Apple or Find Hub on Android from any device, mark the phone as lost and erase it. Third, call your mobile provider to block the SIM and ask them to blacklist the handset by IMEI — the IMEI is on the box and in your account with the provider. Fourth, tell your bank if payment apps were on the phone, and change your email password, because email is how access to everything else is recovered.

How much should you trust these numbers?

These are police figures for recorded crime, and they carry a built-in caveat: the statistics count reports, not incidents. If people stop reporting minor thefts, the number falls on its own. So read Westminster's 45.8% alongside the fact that the city put £4.5m and a dedicated phone theft command cell behind the problem in the same period — reports were being worked harder, not less.